• Delivery / Order Confirmation

FREE POSTAGE TO UK. Adoption orders within the UK are sent out by Royal Mail 1^st Class recorded at no extra cost, and should arrive between 2 and 4 working days after the order date. However, we cannot accept responsibility for any delays while the item(s) are in transit.

A signature is required for all UK deliveries.

We aim to have orders processed, packed, and dispatched by the next working day. If you require items before a certain date, please contact us before placing the order, to see if we can dispatch it in time.

• International Shipping

 We currently ship all products via Royal Mail Airmail (5-10 working days) to many international destinations, including those in Europe, Asia, the USA and Australia. If you find when you reach the checkout stage that shipping is not availble to your particular country, contact us and we will do our best to arrange shipping to that destination.

We pride ourselves on our low international shipping rates. These will be automatically calculated at the checkout. For shipping rates table click here

• Stock Issues

The Adoption Centre should update automatically when a Furby is adopted. However in the unlikely event that any Furbys you order are out of stock, we will inform you as soon as possible, most likely the same day.

• Returning Orders

If you wish to return an Furby, please contact us to arrange this. We can only accept refunds on Furbys that were not as described. We do not offer refunds on products with personality flaws such as being too sleepy or not sleepy enough. Refunds will be issued using the same method in which the payment was originally made. We will neally always try to fix the Furby before sending a refund unless stated.

Any Furbys or other items returned for refund must be received back within 28 days of placing the order, and must be in the same condition they were dispatched in, along with all other items that the Furby came with. 
 

Please note that unless stated, the Furbys up for adoption on this site are not brand new. However, most are in excellent working condition, and the Furby Grading table gives an accurate guide as to the condition of each Furby. This must be read carefully before ordering, to know what to expect. If stated that the Furby has some ‘quirks’ or may not work perfectly, we retain the right to deny a refund on grounds of faulty product, as the faults have been stated.

The customer is liable for all postage costs for returning items. We cannot be held responsible for items lost en-route and would advise recorded or insured delivery.

Gift vouchers cannot be refunded, except in the unlikely event that a gift voucher bears an invalid redemption code, and a replacement is not wanted.